PRIVACY POLICY

Privacy Policy for Two Willows Cottage

This Privacy Policy outlines how Two Willows Cottage collects, uses, discloses, and protects your personal information when you interact with our website, services, and accommodations. We are committed to safeguarding your privacy and ensuring the security of your personal data. Please read this policy carefully to understand our practices regarding your information.

1. Data Collection: We may collect personal information from you when you make a reservation, subscribe to our newsletter, contact us, or use our website. The information we collect may include but is not limited to:

• Name, address, and contact details (email, phone, etc.).
• Payment information for bookings and transactions.
• Information provided during communication or correspondence with us.

2. Use of Personal Information: We use your personal information for the following purposes:

• To process reservations and payments for your stay at Two Willows Cottage.
• To communicate with you regarding your booking and provide necessary information related to your stay.
• To respond to inquiries and provide customer support.
• To improve our services and enhance your experience.
• To send you promotional offers, newsletters, and updates with your consent (you may opt-out at any time).
• To comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Disclosure: We respect your privacy and will not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent. However, we may share your information in the following circumstances:

• With our service providers and partners who assist us in providing our services to you (e.g., payment processors).
• In response to legal requests or to comply with applicable laws, regulations, or legal processes.
• To protect the rights, property, or safety of Two Willows Cottage, our guests, or others.

4. Data Security: We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences. You can manage your cookie preferences through your web browser settings.

6. Third-Party Links: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to read the privacy policies of those third-party sites before providing any personal information.

7. Children's Privacy: Our services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals in this age group. If we become aware of having collected data from a child, we will take steps to delete it promptly.

8. Your Rights: You have the right to access, update, correct, and request the deletion of your personal information held by Two Willows Cottage. If you wish to exercise these rights or have any questions about our privacy practices, please contact us using the information provided below.

9. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Two Willows Cottage Address: Irstead Road, Neatishead, Norfolk, NR12 8BJ Email: info@twowillowscottage.co.uk

Effective Date: 24/07/2023